Refund and Cancellation Policy

At Trident Combines, we are committed to delivering high-quality promotional products that meet your expectations. We take pride in the products we offer and the service we provide to our valued Realpay CashFlow Retailers . As part of this commitment, we want to ensure transparency by outlining our Refund and Cancellation Policy.

2. Damaged Products In the unlikely event that an Retailers receives damaged or defective products, we are here to assist. Retailers must report the issue within 7 days of receiving the order, providing valid proof of the damage such as clear photographs or videos. Our team will review the proof and assess the situation to determine if a replacement is warranted.

3. Replacement Process If your damaged product claim is approved, we will resend the replacement items to you with contingencies in place to prevent further issues. The replacement process may involve additional verification steps to ensure the authenticity of the claim. Please note that the decision to provide a replacement lies solely with Trident Combines. Our team will make a final determination based on the evidence provided.

4. Final Decision Trident Combines reserves the right to make the final decision regarding damaged product claims. We assure you that our team will review each case diligently and impartially to ensure fairness. Our aim is to maintain a high standard of customer satisfaction while also safeguarding the interests of both parties involved.

5. Contact Us If you have any questions or concerns about our Refund and Cancellation Policy, please feel free to contact our Customer Support team. We’re here to assist you and provide the necessary guidance.Thank you for choosing Trident Combines for your promotional product needs. We appreciate your understanding of our policy and look forward to serving you with excellence.